Return & Replacement Policy

Last updated: 25/12/25

At Creatrshop, we take quality seriously. Every product is carefully checked before dispatch. Please read our policy below to understand how returns and replacements are handled.

Eligibility for Replacement

We offer replacement only in the following case:

  • The product is damaged during transit

Replacement requests must be raised within 3 days of delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Calendars
  • Flowpad

Refund Policy

  • No refunds are offered under any circumstances
  • We do not accept returns for change of mind or personal preference

Replacement Process

To request a replacement, please email us at support@creatrshop.in with:

  • Order ID
  • Clear images of the damaged product and packaging
  • A brief description of the issue

Once approved, we will arrange a replacement.

Shipping Costs

  • Return and replacement shipping costs will be borne by Creatrshop
  • Customers are not required to pay any additional charges for approved replacements

Processing Time

  • Replacement requests are reviewed within2–3 working days
  • Approved replacements are shipped and delivered within 5-7 working days

Important Notes

  • Products damaged due to misuse, mishandling, or normal wear and tear are not eligible for replacement
  • Items must be unused and in original condition when reported

Contact

For any questions related to returns or replacements, please contact us at:

Email: support@creatrshop.in

Address: Ghaziabad, Uttar Pradesh, India

Whatsap: +91 8287677066